Ultra Clinics Red Light
Warranty
Every Ultra Pro 200 and Ultra Mini 100 panel is covered by a 20-month warranty from the date of delivery. This warranty is given by Ultra Clinics Australia in addition to your rights under the Australian Consumer Law.
What's covered
Defects in materials or workmanship that appear during normal home use, including LED, display, control and power faults.
What's not covered
- Damage from accidents, drops, misuse or use that doesn't follow the user manual
- Water or liquid damage
- Damage from repairs or modifications not carried out or approved by us
- Normal cosmetic wear, such as scratches or scuffs
- Commercial use, unless agreed with us in writing
How to make a claim
- Email support@ultraclinicsaustralia.com or call 0402 354 052.
- Include your order number, a description of the fault, and photos or a short video if you can.
- We'll assess the claim and, if it's covered, repair or replace your panel. If a repair or replacement isn't possible, we'll offer a refund.
We cover the cost of shipping for approved warranty claims. You're responsible for any costs of making a claim that aren't covered by us, such as phone calls.
Our details
Ultra Clinics Australia
2/199 Henley Beach Road, Mile End SA 5031
Email: support@ultraclinicsaustralia.com
Phone: 0402 354 052
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits given by this warranty are in addition to other rights and remedies you have under the law in relation to the goods.
Still have a question?
Email support@ultraclinicsaustralia.com or call Natalie on 0402 354 052.